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A Wedding in Grand Central

Over the one-hundred-plus years Grand Central has stood on this Earth, it has played host and been a witness to so many important things. Whether it be a an introduction to the space age, the place from where men march off to war, the place where thousands of eyes watch history unfold, or the spot where we protest injustice, Grand Central has stood at the center of Manhattan in importance and influence. And while the event that took place here last month isn’t much in terms of history, it was most important to me. Grand Central, the venerable cathedral to transportation, was a cathedral of another sort on January 9th, as it hosted my wedding.

Although it could be argued that this site is just as much about me as it is about trains, I do try and avoid discussing too much about my personal life. And rightly so, lest you try to show up to my house unannounced (yep, it happened), or try and convince me that despite you being double my age we should totally be together because you have a big you-know-what (yeah, that happened too. This may also be why the demographic of female railfans is so tiny). Nonetheless, it was too difficult to not share some of the wonderful photos from a wedding in the Terminal. Grand Central is gorgeous, and certainly one hell of a great place to get married. Brilliant photo ops are everywhere, and I finally got to get the shot I had planned for years of someone looking out from the hidden window in the Tiffany glass clock (though I happened to be on the opposite side of the camera lens).

To view the entire gallery, click “read more” below. All of the photos were taken by Johnathon Henninger, with the exception of the final two by Carey Wagner, who was looking up at the clock tower from Park Avenue.

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Bridges of Metro-North: The Norwalk River Bridge, Part 1

Continuing into the new year with our visits to some of Metro-North’s movable bridges, today’s feature is the Norwalk River Bridge. This bridge, owned by the state of Connecticut, is commonly known as WALK, and is the bane of the New Haven Line. Built in 1896, the bridge is one of many pieces of practically ancient infrastructure you’ll find along the line. Prone to getting stuck open and preventing trains from crossing – which happened several times last year – the historical bridge is badly in need of a replacement or serious upgrade. For the interim, attempts have been made to open the bridge less frequently, and to have crews standing by when the bridge does open to hopefully prevent any issues. While I had been under the impression that the bridge would be staying shut while repairs were under way starting in June, I was lucky enough to capture an opening of the bridge on November 8th, much to my surprise.

Constructed for the New York, New Haven, and Hartford Railroad, the Norwalk River Bridge is a 562-foot long rim bearing swing bridge. Sitting about 16 feet above the water, the bridge’s 202 foot long center deck rotates along a center point to allow marine traffic to pass. When opening, rail locks are released, the rail ends are lifted, catenary wire is separated, wedge locks are withdrawn, and bridge locks are released. Only then can the machinery located at the center pier under the tracks can do its work to swing the bridge open. All of these delicate maneuvers need to happen in concert, which is difficult considering the age of the machinery involved. Also complicating matters for repairs is the fact that the old movable bridges on the Northeast Corridor are all unique – there was no standard for construction, and each bridge has unique mechanical components.

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Meet TIM – Metro-North’s new credit card enabled Ticket Issuing Machine

As most of you have likely heard by now, Metro-North has begun a pilot program testing new Ticket Issuing Machines (TIMs) on the Upper Harlem Line (or as Metro-North would call it, the Wassaic “Branch”) and the Danbury Branch. The big news about these machines is that they accept credit cards – something conductors selling tickets have long been unable to do.

I got a chance to check out one of these new machines, and must admit they are quite cool. Slim and light compared to the previous TIMs, these new machines are essentially tricked-out iPhones running special software. Wrapped in a blue Metro-North case, the TIM contains an LED barcode scanner (used for scanning the barcode on IDs of delinquents that have neither tickets nor money) and a swipe for credit cards. The special software installed on the phone not only allows conductors to sell tickets, but it also “locks down” the iPhone, preventing it from downloading apps, reading email, and all the other things you wouldn’t want a conductor to do while on duty.

Metro-North's new TIM (Ticket Issuing Machine)
The new Metro-North TIM and printer

Similar to the previous TIM, the new TIM connects wirelessly to a printer that can be hung from the belt. This printer provides the customer with a receipt for the ticket they bought. It also provides the conductor at the end of the day a receipt that lists how much they’ve sold, and further breaks that down into cash tickets sold (which needs to be turned in to Metro-North), and how much was sold by credit.

While the majority of Metro-North riders are conditioned to purchase their tickets before boarding, there remains several stations on the Danbury and Waterbury Branches that do not have platform ticket vending machines or ticket sellers. It is there that the new TIM will likely be most welcome. But for those people that race to catch a train and aren’t able to purchase a ticket before boarding, being able to use a credit card is a great convenience.

Metro-North's new TIM (Ticket Issuing Machine)
The new TIM features an LED barcode scanner, and a swipe for credit cards

Though much of the fanfare regarding the new TIM focuses on the ability to accept credit cards, it is worth mentioning that the new technology can help out quite a bit when it comes to customer service. One of the main complaints I hear are that customers on trains stuck in delays are not provided with enough information as to what is going on. What most don’t realize, however, is that conductors are often not given information about what is happening. In fact, Metro-North’s text alert system often provides customers with information that crews don’t even know. Because the new TIM is essentially a cell phone, the potential is there to use it to notify conductors about issues – information that can then be relayed to the customers over the train’s PA. Whether the technology will be used in this fashion remains to be seen, but it is certainly a step in the right direction.

Of course, one must remember that this is only a pilot program. However, I imagine that once the system’s inevitable bugs are worked out, credit card enabled TIMs will soon be popping up on more lines and trains.

Metro-North's new TIM (Ticket Issuing Machine)
The new TIM’s blue protective case, bearing the Metro-North logo

Metro-North's new TIM (Ticket Issuing Machine)
The ticket software is conveniently accessed through this icon of an M7

Metro-North's new TIM (Ticket Issuing Machine)
Three screens of the new TIM – A message sent to the conductor, the screen selling tickets, and a screen showing the phone’s “lockdown” – preventing the iPhone from doing the things most people do with iPhones

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A Farewell to White Plains station staple – Waxman’s News

Any regular commuter through White Plains is likely familiar with Gary Waxman, proprietor of the station’s newsstand. And if you were a real regular, chances are Waxman even knew you by name. Last night, however, marked the end of an era – it was Waxman’s final day of work in the station.

Years before Metro-North was even established, Gary Waxman’s father purchased the retail space for the newsstand in the long-gone Warren & Wetmore-designed White Plains station. The younger Waxman spent weekends working the newsstand, and ultimately opted to work there full time instead of heading off to college. The elder Waxman bowed out of newsstand operations in 1986 due to illness, and Gary has run the business ever since. Much has changed since then, most notably the old station being torn down and a new one constructed in 1987. Waxman’s News was, of course, reestablished in the new White Plains station.

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Spring Flowers and Harlem Line Track Work

After a very long and cold winter, it is finally starting to feel like spring. Hopefully you all had an enjoyable weekend, perhaps even watching or riding some trains. Alas down by the railroad tracks of the Hudson Line, the greenery has yet to bloom – so I decided to take spring to the trains.

 
Springtime on Metro North 
  
   
 

Meanwhile, Metro-North crews were hard at work this weekend in numerous places around the system. On the upper Harlem Line, busing was in effect as crews worked at the Pleasant Ridge Road and Chippawalla Road crossings in Wingdale. The Pleasant Ridge crossing has been a difficulty for well over a month now, requiring trains to stop and warn before entering the crossing, and proceeding at reduced speed through it. Hopefully after this work, everything will be getting back to normal. Crews started work on the crossing Friday evening, and worked almost nonstop through the weekend to get it back in order for regular service at about 4 AM this morning.
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Metro North President Joe Giulietti meets riders at White Plains

Provided you haven’t been living under a rock, you’ve likely heard that Metro-North has been hosting customer forums where riders can meet president Joe Giulietti, and pretty much ask him anything. Yesterday’s forum was at White Plains, so I left work a few minutes early to head to the station and meet Metro-North’s new president.

Mr. Giulietti is a rather affable fellow that didn’t seem to mind getting asked “why are trains under 5 minutes and 59 seconds late not considered late?” for the five millionth time by discouraged riders. Along with Mr. Giulietti were other representatives of Metro-North, including John Kesich, senior vice president of operations, Randall Fleischer, Director of Business Development, Mark Mannix, Director of Corporate & Public Affairs, and Marjorie Anders, spokesperson for Metro-North.

My brief chat with the president revolved around the more light-hearted subjects of “how many additional gray hairs have you gotten since you’ve been here,” and “are you absolutely crazy for moving back to the northeast from Florida during the winter?” And while the for-public-consumption story may be that both he and his wife still have family in the northeast, I think the unspoken answer was that he really thinks that he can help Metro-North, a railroad that after last year had pretty much hit rock bottom. To speak such words aloud, however, would be pure hubris. There is no easy or simple fix for Metro-North. Changes will take months, even years. But it seems that the new captain at the helm has the skills to do the job, priorities in the right spot, and isn’t afraid or uncomfortable to rub elbows with the customers that ride his trains. (For the record, I did not ask Mr. Giulietti if he liked April Fools’ jokes).

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Metro-North Railroad Announces Heritage Unit Program

Metro-North’s new president, Joseph Giulietti, has been on the job over a month now, and it seems apparent that things are slowly starting to change at the beleaguered railroad. One certainly cannot change an entire railroad in such a short amount of time, but Mr. Giulietti has made it a point to ensure riders that safety is the railroad’s primary goal.

In a more light-hearted move, Giulietti has also announced the beginning of a Heritage Unit program for Metro-North. Such programs have been highly successful and well liked on other railroads, most notably Norfolk Southern. While discussing the subject, Giulietti asserted, “we need to restore pride to Metro-North. The railroad systems here in New York City were at one time the best in the world, though unfortunately that is not the case today. We definitely need to look forward, but at the same time there is no better way to restore pride than to remember our roots.”

Metro North Heritage
The new Metro-North New York Central locomotive on the upper Harlem Line earlier today.

Metro-North’s locomotive 220, which was sent out for work several weeks ago, has returned in a new paint scheme resembling that of the New York Central. “This is the first of hopefully several locomotives in heritage schemes. Many years ago Metro-North had a New York Central themed FL9, and so we opted for a different scheme than that previous locomotive.” Unfortunately, there is no timetable for future heritage locomotives. According to Giulietti, “as locomotives are sent out for repair, they will likely return to Metro-North with some new paint.”

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Winter on the Hudson Line

If you weren’t yet sick of winter, yesterday’s storm probably pushed you over the edge. We’ve had an immense amount of snow dumped on us the past few months, leading to a lot of cancellations and early closings at my work. Pretty much every time I made sure to have my camera on me to document Metro-North through the storms (you can see the first part here). Today’s winter-centric post features the Hudson Line, and a collection of photos all taken within the last week. In yesterday’s storm I hung out at both Spuyten Duyvil and Croton Harmon, and then headed home on the fantabulous 1:55 Harlem Line “fun boat” to Wassaic, making all local stops, standing room only. If anybody out there saw complaints on twitter about a stupid girl eating tacos on that train, I swear, it wasn’t me!

Considering that today is Friday, it is worth mentioning that this is the end of new Metro-North president Joseph Giulietti’s first work week. I suppose the weather decided to throw an appropriate welcoming party for a man that spent the last fifteen years working in Florida. Nonetheless, rumors are abound that Mr. Giulietti has already begun “cleaning house,” which is likely a good thing. There are plenty of things that Metro-North can improve, but if you ask me, number one ought to be communication.

Over the past few years, Metro-North has greatly improved its communications with riders with both email and text alerts. Although they still haven’t figured out that messages have character limits, and that it is super annoying to receive the same exact message 10 times in one day, we get a lot of info about service changes and info. In fact, we get more info than Metro-North’s own employees! Conductor Bobby touched on this in his open letter to his passengers, which if you haven’t yet read, you most definitely should.

Yesterday’s 1:55 train highlights the issues in communication with Metro-North. The train was a combination of several trains, and was advertised on Grand Central’s big board as an all-local to Wassaic. As far as the crew knew, the train was either going directly to Wassaic, or there would be a connection waiting for us at Southeast. However, en route, passengers began receiving alerts saying that Wassaic service was suspended. Some rather irate passengers from Tenmile River began shouting at the conductor, “I thought this train was going to Wassaic! They TOLD ME Wassaic! Now service to Wassaic is suspended?! What the hell am I going to do?” The kicker is, the crew had no idea the train was not going to Wassaic. They learned this from a passenger. At this point the Rail Traffic Controller was contacted, “I’ve heard from some passengers that Wassaic service is currently suspended. What am I to tell the people that are on this train going to Wassaic?” The response was, “we have no info at this time.”

Another thing that I watched happen yesterday was at the very beginning of the storm – the early morning Upper Harlem train arrived late and a woman demanded to know on board, “so which one of you conductors woke up late to make my train late?” Despite the smut tabloid headlines that “transit expert” Jim Cameron likes to post (he claims he once worked for a reputable news agency, but his New York Post-esque headlines seem only fit as a rag for dogs to pee on), Metro-North conductors are not horrible people. They do not hit people with trains and run away. And it is ludicrous to even insinuate that it is a regular occurrence for Metro-North employees to perform disgusting acts on passengers because they are “stressed out.” In reality, handfuls of Metro-North employees slept on trains or in rail yards to make sure they were able to work through the storm. Others worked nearly 24 hours straight because their trains got stuck in the snow. Are there some Metro-North employees out there that are assholes? Probably. And I bet you have assholes where you work too. But by and large, the majority of employees work hard to get people where they need to go. Like in this snow storm.

As you’ll see from the photos below, running trains yesterday was not easy. Many people like to debate over catenary versus third rail methods of powering electric trains – each has its merits, but yesterday demonstrated one of the downsides to third rail. Excessive amounts of snow up to and covering the third rail makes it difficult, if not impossible, to operate electric trains. But if 100 car pileups could attest, the roads weren’t that great yesterday and today either.

Anyway, enough ranting. Here’s what winter looks like on the Hudson Line:

  
 
  
 
  
   
  
   
  

   
  
 
   
  
 
   
  

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