Constructed for the New York, New Haven, and Hartford Railroad, the Norwalk River Bridge is a 562-foot long rim bearing swing bridge. Sitting about 16 feet above the water, the bridge’s 202 foot long center deck rotates along a center point to allow marine traffic to pass. When opening, rail locks are released, the rail ends are lifted, catenary wire is separated, wedge locks are withdrawn, and bridge locks are released. Only then can the machinery located at the center pier under the tracks can do its work to swing the bridge open. All of these delicate maneuvers need to happen in concert, which is difficult considering the age of the machinery involved. Also complicating matters for repairs is the fact that the old movable bridges on the Northeast Corridor are all unique – there was no standard for construction, and each bridge has unique mechanical components.
I got a chance to check out one of these new machines, and must admit they are quite cool. Slim and light compared to the previous TIMs, these new machines are essentially tricked-out iPhones running special software. Wrapped in a blue Metro-North case, the TIM contains an LED barcode scanner (used for scanning the barcode on IDs of delinquents that have neither tickets nor money) and a swipe for credit cards. The special software installed on the phone not only allows conductors to sell tickets, but it also “locks down” the iPhone, preventing it from downloading apps, reading email, and all the other things you wouldn’t want a conductor to do while on duty.
Similar to the previous TIM, the new TIM connects wirelessly to a printer that can be hung from the belt. This printer provides the customer with a receipt for the ticket they bought. It also provides the conductor at the end of the day a receipt that lists how much they’ve sold, and further breaks that down into cash tickets sold (which needs to be turned in to Metro-North), and how much was sold by credit.
While the majority of Metro-North riders are conditioned to purchase their tickets before boarding, there remains several stations on the Danbury and Waterbury Branches that do not have platform ticket vending machines or ticket sellers. It is there that the new TIM will likely be most welcome. But for those people that race to catch a train and aren’t able to purchase a ticket before boarding, being able to use a credit card is a great convenience.
Though much of the fanfare regarding the new TIM focuses on the ability to accept credit cards, it is worth mentioning that the new technology can help out quite a bit when it comes to customer service. One of the main complaints I hear are that customers on trains stuck in delays are not provided with enough information as to what is going on. What most don’t realize, however, is that conductors are often not given information about what is happening. In fact, Metro-North’s text alert system often provides customers with information that crews don’t even know. Because the new TIM is essentially a cell phone, the potential is there to use it to notify conductors about issues – information that can then be relayed to the customers over the train’s PA. Whether the technology will be used in this fashion remains to be seen, but it is certainly a step in the right direction.
Of course, one must remember that this is only a pilot program. However, I imagine that once the system’s inevitable bugs are worked out, credit card enabled TIMs will soon be popping up on more lines and trains.
Three screens of the new TIM – A message sent to the conductor, the screen selling tickets, and a screen showing the phone’s “lockdown” – preventing the iPhone from doing the things most people do with iPhones
Any regular commuter through White Plains is likely familiar with Gary Waxman, proprietor of the station’s newsstand. And if you were a real regular, chances are Waxman even knew you by name. Last night, however, marked the end of an era – it was Waxman’s final day of work in the station.
Years before Metro-North was even established, Gary Waxman’s father purchased the retail space for the newsstand in the long-gone Warren & Wetmore-designed White Plains station. The younger Waxman spent weekends working the newsstand, and ultimately opted to work there full time instead of heading off to college. The elder Waxman bowed out of newsstand operations in 1986 due to illness, and Gary has run the business ever since. Much has changed since then, most notably the old station being torn down and a new one constructed in 1987. Waxman’s News was, of course, reestablished in the new White Plains station.
After a very long and cold winter, it is finally starting to feel like spring. Hopefully you all had an enjoyable weekend, perhaps even watching or riding some trains. Alas down by the railroad tracks of the Hudson Line, the greenery has yet to bloom – so I decided to take spring to the trains.
Meanwhile, Metro-North crews were hard at work this weekend in numerous places around the system. On the upper Harlem Line, busing was in effect as crews worked at the Pleasant Ridge Road and Chippawalla Road crossings in Wingdale. The Pleasant Ridge crossing has been a difficulty for well over a month now, requiring trains to stop and warn before entering the crossing, and proceeding at reduced speed through it. Hopefully after this work, everything will be getting back to normal. Crews started work on the crossing Friday evening, and worked almost nonstop through the weekend to get it back in order for regular service at about 4 AM this morning.
Provided you haven’t been living under a rock, you’ve likely heard that Metro-North has been hosting customer forums where riders can meet president Joe Giulietti, and pretty much ask him anything. Yesterday’s forum was at White Plains, so I left work a few minutes early to head to the station and meet Metro-North’s new president.
Mr. Giulietti is a rather affable fellow that didn’t seem to mind getting asked “why are trains under 5 minutes and 59 seconds late not considered late?” for the five millionth time by discouraged riders. Along with Mr. Giulietti were other representatives of Metro-North, including John Kesich, senior vice president of operations, Randall Fleischer, Director of Business Development, Mark Mannix, Director of Corporate & Public Affairs, and Marjorie Anders, spokesperson for Metro-North.
My brief chat with the president revolved around the more light-hearted subjects of “how many additional gray hairs have you gotten since you’ve been here,” and “are you absolutely crazy for moving back to the northeast from Florida during the winter?” And while the for-public-consumption story may be that both he and his wife still have family in the northeast, I think the unspoken answer was that he really thinks that he can help Metro-North, a railroad that after last year had pretty much hit rock bottom. To speak such words aloud, however, would be pure hubris. There is no easy or simple fix for Metro-North. Changes will take months, even years. But it seems that the new captain at the helm has the skills to do the job, priorities in the right spot, and isn’t afraid or uncomfortable to rub elbows with the customers that ride his trains. (For the record, I did not ask Mr. Giulietti if he liked April Fools’ jokes).
Metro-North’s new president, Joseph Giulietti, has been on the job over a month now, and it seems apparent that things are slowly starting to change at the beleaguered railroad. One certainly cannot change an entire railroad in such a short amount of time, but Mr. Giulietti has made it a point to ensure riders that safety is the railroad’s primary goal.
In a more light-hearted move, Giulietti has also announced the beginning of a Heritage Unit program for Metro-North. Such programs have been highly successful and well liked on other railroads, most notably Norfolk Southern. While discussing the subject, Giulietti asserted, “we need to restore pride to Metro-North. The railroad systems here in New York City were at one time the best in the world, though unfortunately that is not the case today. We definitely need to look forward, but at the same time there is no better way to restore pride than to remember our roots.”
Metro-North’s locomotive 220, which was sent out for work several weeks ago, has returned in a new paint scheme resembling that of the New York Central. “This is the first of hopefully several locomotives in heritage schemes. Many years ago Metro-North had a New York Central themed FL9, and so we opted for a different scheme than that previous locomotive.” Unfortunately, there is no timetable for future heritage locomotives. According to Giulietti, “as locomotives are sent out for repair, they will likely return to Metro-North with some new paint.”
If you weren’t yet sick of winter, yesterday’s storm probably pushed you over the edge. We’ve had an immense amount of snow dumped on us the past few months, leading to a lot of cancellations and early closings at my work. Pretty much every time I made sure to have my camera on me to document Metro-North through the storms (you can see the first part here). Today’s winter-centric post features the Hudson Line, and a collection of photos all taken within the last week. In yesterday’s storm I hung out at both Spuyten Duyvil and Croton Harmon, and then headed home on the fantabulous 1:55 Harlem Line “fun boat” to Wassaic, making all local stops, standing room only. If anybody out there saw complaints on twitter about a stupid girl eating tacos on that train, I swear, it wasn’t me!
Considering that today is Friday, it is worth mentioning that this is the end of new Metro-North president Joseph Giulietti’s first work week. I suppose the weather decided to throw an appropriate welcoming party for a man that spent the last fifteen years working in Florida. Nonetheless, rumors are abound that Mr. Giulietti has already begun “cleaning house,” which is likely a good thing. There are plenty of things that Metro-North can improve, but if you ask me, number one ought to be communication.
Over the past few years, Metro-North has greatly improved its communications with riders with both email and text alerts. Although they still haven’t figured out that messages have character limits, and that it is super annoying to receive the same exact message 10 times in one day, we get a lot of info about service changes and info. In fact, we get more info than Metro-North’s own employees! Conductor Bobby touched on this in his open letter to his passengers, which if you haven’t yet read, you most definitely should.
Yesterday’s 1:55 train highlights the issues in communication with Metro-North. The train was a combination of several trains, and was advertised on Grand Central’s big board as an all-local to Wassaic. As far as the crew knew, the train was either going directly to Wassaic, or there would be a connection waiting for us at Southeast. However, en route, passengers began receiving alerts saying that Wassaic service was suspended. Some rather irate passengers from Tenmile River began shouting at the conductor, “I thought this train was going to Wassaic! They TOLD ME Wassaic! Now service to Wassaic is suspended?! What the hell am I going to do?” The kicker is, the crew had no idea the train was not going to Wassaic. They learned this from a passenger. At this point the Rail Traffic Controller was contacted, “I’ve heard from some passengers that Wassaic service is currently suspended. What am I to tell the people that are on this train going to Wassaic?” The response was, “we have no info at this time.”
Another thing that I watched happen yesterday was at the very beginning of the storm – the early morning Upper Harlem train arrived late and a woman demanded to know on board, “so which one of you conductors woke up late to make my train late?” Despite the smut tabloid headlines that “transit expert” Jim Cameron likes to post (he claims he once worked for a reputable news agency, but his New York Post-esque headlines seem only fit as a rag for dogs to pee on), Metro-North conductors are not horrible people. They do not hit people with trains and run away. And it is ludicrous to even insinuate that it is a regular occurrence for Metro-North employees to perform disgusting acts on passengers because they are “stressed out.” In reality, handfuls of Metro-North employees slept on trains or in rail yards to make sure they were able to work through the storm. Others worked nearly 24 hours straight because their trains got stuck in the snow. Are there some Metro-North employees out there that are assholes? Probably. And I bet you have assholes where you work too. But by and large, the majority of employees work hard to get people where they need to go. Like in this snow storm.
As you’ll see from the photos below, running trains yesterday was not easy. Many people like to debate over catenary versus third rail methods of powering electric trains – each has its merits, but yesterday demonstrated one of the downsides to third rail. Excessive amounts of snow up to and covering the third rail makes it difficult, if not impossible, to operate electric trains. But if 100 car pileups could attest, the roads weren’t that great yesterday and today either.
Anyway, enough ranting. Here’s what winter looks like on the Hudson Line:
Remembering the Past
As the final day of the month of January, today marks the last day of Howard Permut’s tenure as president of Metro-North Railroad. While 2013 was set to be a celebrated year – with Metro-North’s 30th anniversary, and the centennial of Grand Central Terminal – instead the year was tainted with mishaps and tragedies. You can say what you wish about Mr. Permut’s years as president, but it remains fact that he was a member of the team that formed the railroad 31 years ago. His insider’s perspective on Metro-North, and how it evolved over the years, made an interesting interview.
In a time where countless commuters wish to revolt, some going as far as to say Metro-North is the “worst railroad” ever or like a “horror movie,” I come with an idea many will outright refuse to accept. It is, however, the truth. Metro-North has in fact evolved over the past 31 years. I hardly believe it is deserving of the “worst railroad ever” superlative that some are attributing to it, but such a description may be apt for one of Metro-North’s predecessors.
I’m a firm believer in the adage that those who do not remember the past are doomed to repeat it. History is incredibly important, and it has been painfully obvious recently that many are deficient in that area – especially when it comes to trains. It is undeniable that Metro-North has had some major issues within the past twelve months, and there are many lessons the railroad must learn. But we must know the past to adequately move into the future – thus if one wishes to truly understand Metro-North, a little visit to the past is required.
Although frolicking in a grassy meadow may be fun, for the Upper Harlem it displays neglect. Less than a decade from when this photo was taken in 1966, Millerton and the rest of the Upper Harlem was abandoned for passenger service.
We rewind the clock back to 1968 – the year of the ill-fated merger between the Pennsylvania Railroad and the New York Central (the New York, New Haven and Hartford was added to the merger in 1969). Within a scant two years the Penn Central was bankrupt – the railroad was the country’s sixth largest corporation, and at the time its bankruptcy was the largest this nation had ever seen. If you want to think of a horrible American railroad, this is where you should start – besides incompatible computer systems and clashing employees, deteriorating infrastructure led to slow and late trains, and entire freight trains went missing – crops destined for the market rotted, and with 25% on-time performance for some deliveries, companies left to find other methods to ship goods.
One of the reasons this site even exists is because of my interest in Penn Central’s abandonment of the Upper Harlem Division. On a cold March morning in 1972 the 6:55 train from Chatham to Grand Central operated as normal. However, by midday the Penn Central legally won the right to terminate the line, and fifty miles of the Upper Harlem Division were abandoned for passenger service. Anyone that came down on that morning train had no ride home – they had to find their own way. Imagine how angry people would be if Metro-North tried to pull the same stunt today! Sorry, New Haven commuters, our last stop today, and forevermore is Port Chester, and we don’t care how you get home.
Penn Central operated after bankruptcy for a few more years, until its operations were taken over by other companies. Conrail became the steward of Grand Central’s commuter lines until Metro-North was formed and took over operations in 1983. Metro-North Day One was hardly anything to rave about. This is what you’d find at Putnam Junction, aka Brewster Yard:
In the earliest days, it was obvious that Metro-North was cobbled together from the remains of the New York Central, New York, New Haven and Hartford, Penn Central, and Conrail. Here’s a shot from 1984 in Poughkeepsie:
Equipment you'll see today on Metro-North
Besides the obvious update of rolling stock (and you Connecticut folks can go pin your miseries in that department on disgraced former Governor John Rowland – perhaps if he cared for commuters as much as he did his weekend home you’d be a bit less miserable), Metro-North has significantly upgraded its shops to accommodate repairs and maintenance of the new equipment. The old New York Central shops at Croton-Harmon dated back to 1909, and were restored in Metro-North’s earliest years. In 2010 they were reconstructed, and the new Croton-Harmon Locomotive and Coach Shop is now a modern, state-of-the-art facility. A new shop at Brewster opened in 1987, and at North White Plains in 1993.
SPV2000 on the Upper Hudson Line in 1985. These days both the Upper Hudson Line and Upper Harlem Line get enough traffic that there are 7-car through trains a few times per day. In 1983 only eight southbound trains operated on the Upper Harlem, today thirteen trains depart Wassaic every day, bound for New York City.
Most of Metro-North’s stations look quite different than in the past, as almost every station now has high-level platforms. New York Central engineers working on the design of Grand Central Terminal in the early 1900s clocked patrons boarding trains and calculated that riders board 50% faster on high level platforms. They also make it easier to accommodate those with baby carriages, and patrons in wheelchairs. Despite the pros of high level platforms, they were not implemented system-wide until after Metro-North took over. On average, the duration of a trip from Grand Central to Dover Plains in 1972 was about two hours and 20 minutes – today the trip takes about two hours, and note that the route is six miles longer and terminates at Wassaic. Faster boarding allows for quicker train times.
One of the most influential changes made by Metro-North was the electrification of the Harlem Line north of White Plains. Service up to Brewster became incredibly more reliable, and led to an increase in ridership. When constructed early on, Brewster North (now Southeast) was often empty – now you’ll see an immense filled parking lot with riders from both New York and Connecticut. Despite out-of-touch politicians arguing that people are packing up and leaving the area because of poor train service, or at minimum opting to drive, ridership – even on the beleaguered New Haven Line – actually increased.
As a lover of history, the fact that many historic train depots have been restored during Metro-North’s tenure is an important point. Grand Central, Harlem 125th Street, New Haven Union Station, Port Chester, Chappaqua, Hartsdale, Yonkers, Ossining… the list could go on. It is also worth mentioning that restoration work was also performed on the Park Avenue Tunnel. I appreciate the efforts of the railroad, of the communities, and of the state to preserve our history.
Metro-North has also opened several stations over the years, on all three lines. The Harlem Line was lengthened to Wassaic, the Yankees E 153rd Street stop makes it easier for people to get to the baseball game, and two different Veterans Hospitals are accessible from Cortlandt and West Haven stations. Even the famed Appalachian Trail now has a train station along the Harlem Line.
Looking to the Future
No railroad wants to have late trains, but unfortunately it has become a fact of life for Metro-North. After the derailment at Spuyten Duyvil speed restrictions can be found on all Metro-North lines (especially the New Haven Line). Perhaps in the past there were safe spots that engineers could “make up time,” but they are no more. However, it is incredibly irresponsible to pretend that all methods of transit are at a hundred percent, all the time. Everyone always has the option to drive, and maybe you’ll even get there on time – provided that I-95 isn’t shut down because of an overturned truck, that the Saw Mill isn’t closed because of flooding every time we get a good rainstorm, or the Taconic is closed for construction. Plus we all know that nobody ever sleeps in airports because flights are delayed for days, and that multi-car pileups are pure fiction.
No commuter wants to ride a late train, but make some friends, try to enjoy your ride home. There are very few times that the train has gotten me to work seriously late, but I can count plenty of times that driving coworkers have been late due to traffic, construction, or other accidents. Take it from 50 year Harlem Line commuter John F.:
In 1964, I started riding the New York Central train from Bronxville to Fordham University in the Bronx every day. I have enjoyed commuting via the Harlem Line most years ever since. Perhaps the best part has been and continues to be the friends I have made on the train over the years with conductors and fellow passengers. I’ve been fortunate enough to meet some fascinating people who have enriched my life. My goal is to continue commuting and making friends until 2026.
Fifty years ago, commuting was an opportunity to relax, play cards and chat with friends you saw everyday. When we all get bored with our laptops and cell phones, I hope that the opportunity to engage in good conversation with conductors and fellow commuters is still there.
In closing, Metro-North has much potential for greatness, and we wholeheartedly welcome the very well respected railroader Mr. Joseph Giulietti in his position as president of this railroad (effective February 10th). Similar to Mr. Permut, Mr. Giulietti was around for the fledgling Metro-North Commuter Railroad’s earliest days. He understands the past, and undoubtedly has aspirations for a bright future. I will be happy to see this railroad further evolve, and hey, Mr. G? Want to do an interview? Come talk to me!